Ergebnis - AI agent handles 90% of customer support automatically
AI email support for an e-commerce startup. 90% of emails handled automatically. Zero support hires needed.
- Klient
- Supanext
- Jahr
- Dienstleistung
- AI Automation, Support Agent
Overview
Supanext sells digital products. They needed support but had no capacity to hire. We shipped an AI email agent. The agent handles 90% of inquiries automatically. Founders now focus on product development.
We used a three-phase approach. 1) Data collection. 2) Knowledge base creation. 3) AI agent deployment. The agent handles Slovak and Czech natively.
The challenge
Two founders handled everything. Support was often delayed. 90% of emails were repetitive questions. Without support, bad reviews threatened the business.
What went wrong along the way
The first knowledge base was too generic. The agent responded vaguely. We rewrote it based on real founder responses. The knowledge base now uses real language. The agent follows clear escalation rules.
What we did
- Data Collection
- Knowledge Base
- AI Agent (Claude)
- Human-in-the-Loop
In 2 months we solved support without hiring anyone. Agent handles 90% of emails and we can focus on the product.
- Emails automated
- 90%
- Response time
- <5 min
- Support FTEs needed
- 0