
AI support agent: replies in under 5 minutes
An AI email agent for customer support at a client that sells online. Replies in under 5 minutes instead of hours. Customer support now handles only the complex cases.
online retail client
AI agents
Custom AI agent development for your business: the agent reads emails, orders and documents and processes them in your systems on its own, while a person approves the important steps. An online retail client now answers its customers within 5 minutes, not hours.
Customers of an online retail client waited hours for a reply. We built the client an AI support agent. Customers now get an answer within 5 minutes. Customer support now handles only the complex cases.
The full storyAn AI agent for your business does repetitive text work: answering customers, sorting mail, reading orders. It hands the exceptions to a person.
More messages do not mean a new hire. The agent takes the routine, and that client’s customer support now handles only the complex cases.
A person approves the important steps, and you see every step the agent takes in a dashboard. The solution and the data are yours from day one.
How we solve it: An AI agent answers routine emails from your data and hands harder cases to a person.
Example: A client with online sales: a reply within 5 minutes, customer support now handles only the complex cases. Case study →
How we solve it: An agent reads each order, enters it in your system and sends unclear cases to a person.
Example: The same approach runs on our own invoices from email: under a minute instead of 10-15. Case study →
How we solve it: AI pulls the data from each invoice into accounting; a person checks only the exceptions.
Example: Our own invoices: from 10-15 minutes to under a minute, 70 % with no person involved. Case study →
The hard part is not the model. It is connecting the agent to systems you do not own, clear limits on what it may do alone, and a human in the loop wherever money is involved. The agent runs in production, not in a demo.

An AI email agent for customer support at a client that sells online. Replies in under 5 minutes instead of hours. Customer support now handles only the complex cases.
online retail client

Our AI agent works as a colleague. It takes tasks from GitHub issues and delivers them as a pull request with a test. It never merges: a human decides on every change.
Digitaliko
“All our carriers are finally in one place.”

“We needed an AI system to validate thousands of coupon codes automatically. Digitaliko delivered a working prototype fast and it just works.”
Try the first month. If we miss what we wrote down, we refund 50 %. Monthly subscription from €3,980 excl. VAT, pause or cancel any time. Or a fixed price per project: tell us what you need and we send you a quote and a list of what we deliver. Code, data and infrastructure owned by the client from day one.
Month one starts with a written list: what we deliver and how you can check it. The 50 % money back is measured against it.
Only your own hosting and AI model usage. You pay them directly to the providers, not through us.
After launch you get 30 days of support. Then you pause the subscription. When something needs changing or adding, you resume it and we carry on. After you cancel, the software, data and infrastructure stay yours. When you leave, we fix the bugs from the last month.
What does that work cost you today? The calculator works it out in a minute.
Automation ROI calculator: Shows what manual work costs you and when software that takes it over pays back.

An AI agent is software that gets a goal and picks the next step itself, within the limits you set. How it differs from a chatbot and from automation, a real example with numbers, and when you do not need one.

Most companies that want an AI agent need automation. An agent makes sense where free text has to be read and decisions made within clear limits. The difference, examples with numbers and when to do nothing.

With us, an AI agent for a business is part of a subscription from €3,980 a month excl. VAT, or a fixed price. Scope, connections and operation set the price, not the model.
Tell us about it. We get back to you within two business days, and together we pick what to fix first.